TrustScape Medical Services (“TrustScape,” “we,” “us,” or “our”) values the trust you place in us. We are committed to protecting your personal information and maintaining the highest standards of security and confidentiality.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal and sensitive information to provide and enhance our medical and healthcare services. The types of data we collect include:

• Personal Identification Information: Name, date of birth, gender, address, phone number, email ID, occupation, proof of identity (e.g., Aadhaar, passport, driver’s license), and proof of address.
• Medical Information: Health conditions, medical history, prescriptions, treatment details, and consultations.
• Payment Information: Bank account details, UPI/GPay transaction details, and other payment-related data.
• Technical and Usage Data: Browsing history, IP address, device information, and cookies for analytical purposes.
• Communication Data: Correspondence via phone calls, SMS, WhatsApp, emails, and chat support.

Purpose of Data Collection

Your personal data is collected for the following purposes:

• To verify your identity and provide personalized healthcare services.
• To process payments and facilitate transactions securely via UPI/GPay and other payment gateways.
• To schedule and manage appointments, consultations, and services.
• To conduct internal research, market analysis, and business improvements.
• To communicate promotions, offers, or updates on new services.
• To comply with legal, regulatory, and security obligations.

Disclosure and Sharing of Data

We may share your data under the following circumstances:

• With Authorized Third Parties: Trusted service providers, diagnostic centers, and healthcare professionals assisting in treatment and service delivery.
• For Legal Compliance: Government agencies or law enforcement bodies, when required under applicable laws.
• Marketing and Promotional Use: To provide tailored recommendations, special offers, and service updates (you can opt out at any time).

Treatment and Surgery Guidelines

For treatments or surgeries, the terms and conditions of the clinic or hospital where the procedure is conducted will apply. TrustScape serves solely as a service provider and facilitator. As such, all medical procedures will be governed by the policies of the respective healthcare facility. We do not take liability for the medical outcomes, decisions, or any policies implemented by the healthcare institutions. Patients are advised to review the hospital or clinic’s guidelines before proceeding with any treatment.

Payment Security & Data Protection

• All transactions via GPay/UPI are encrypted and processed through secure payment gateways.
• We do not store your payment details beyond the necessary transactional purposes.
• We implement strict security measures to prevent unauthorized access, modification, disclosure, or destruction of your data.

Data Retention and Security

• We retain your personal data for as long as necessary to fulfill service obligations or as mandated by law.
• We follow industry-standard security protocols, including encryption, access controls, and regular audits to protect your data.

Cookies & Tracking Technologies

• We use cookies and similar technologies to improve user experience and analyze service usage.
• You can control cookie preferences through your browser settings.

Your Rights & Choices

• You can access, update, or request deletion of your personal data.
• You can opt out of receiving marketing communications.
• You can request a copy of your stored information by contacting us.

Updates to the Privacy Policy

This Privacy Policy is subject to periodic updates. We encourage users to review it regularly on our website.

Contact Us

For any concerns regarding data privacy, services, or payment-related queries, please contact us at:

Email: info@trustscapemedicalservices.com Phone: +91 7439005355
By continuing to use TrustScape Medical Services, you acknowledge and agree to this Privacy Policy.